Issue Date: 20th July,2021

Closing Date: 27th June,2022

Job Description:

To attend to customer needs as appropriate, operating at very high standards, exceeding customer expectations.

Role and Responsibilities:

• To ensure that the highest standards of waiting efficiency and customer service are observed in accordance with hygiene, the health and safety procedures and company policy.
• To ensure that the service area is kept in a clean and tidy state.
• To ensure that all service area equipment functions properly and effectively, that it is kept clean and appropriately used and to report any breakdowns or breakages directly they are discovered.
• To observe the temperatures of the different cooling equipment and report any discrepancies in temperature immediately.
• To assist and actively promote the Casino during promotional and public relations activities.
• The standard of guest service must be always high and ensure that the general area is kept free of all clutter.
• Ensure to maintain a pleasant, friendly and welcoming attitude always.
• To carry out the day-to-day requisitioning of goods from the bar and the kitchen to ensure continuity of service.
• Maintain an up-to-date working knowledge of the menu items and daily specials.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• To serve management and on request staff, in the offices as required and to be sure that the accompanying receipt is signed.
• Collection of payment and provide appropriate change.
• Responsible for counting the contents of cash register drawer at the end of each shift.
• To hand in any (lost) property found within the casino premises to the manager.

To carry out any other compatible duties at the request of senior management

Person Specification (Skills; knowledge; experience; attitude):

• Previous work experience in a similar role will be considered an asset.
• Be able to work on own initiative and under minimum supervision.
• Be able to work under pressure and a team player.
• Adhere to all standard operating procedures.
• Adhere to all health and safety procedures.
• Adhere to fire safety regulations and evacuation procedures.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

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