Cashier

 

Issue Date: 23rd July,2021

Closing Date: 31st August,2021

 

 

Job Description:

To provide the highest standard of cash desk service by strictly adhering to cash desk manual procedures, Company polices and relevant sections of the Malta Gaming Authority Act.

Role and Responsibilities:

  • To be knowledgeable of the cash desk manual procedures.
  • To provide an efficient and friendly service to all customers.
  • To ensure that the supervisor and management are kept informed of customers’ cash desk transactions and that all information is relevant and updated.
  • To immediately inform the supervisor of an undesirable customer or any potentially dangerous situation.
  • To take care of and update basic customer records and other relevant documentation.
  • To ensure that an adequate float composition is maintained by asking for timely replenishments.
  • To immediately inform the supervisor of any defective equipment.
  • To ensure that the cash desk and the cash handling areas are kept tidy and free of clutter.
  • To ensure that all transaction forms including both forms completed for internal use and those completed for banking purposes are completed correctly.
  • To observe and record all final cash count transactions in an efficient and security conscious manner.
  • To maintain a friendly, pleasant attitude and create a welcoming atmosphere to all Customers.

Person Specification (Skills; knowledge; experience; attitude):

  • Exceptional Communicational skills.
  • Highly organized and a flexible approach to work.
  • Previous work experience.
  • Able to work independently and as part of a team.
  • Good knowledge of Ms. Excel.
  • Good knowledge of gaming.
  • Good knowledge of compliance procedures.
  • He/She will need to have excellent command of English, additional Maltese and Italian speaking will be considered an asset;

.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Slots Attendant

 

Issue Date: 25th May,2021

Closing Date: 31st July,2021

 

 

Job Description:

To ensure the highest standards of efficiency, security and customer satisfaction by running the slots floor in accordance with the procedures and policies of the Company and the Gaming Act.

 

Role and Responsibilities:

  • To maintain order, ensure the security and safety of machines and equipment and report any suspicious or dangerous situations to the manager.
  • To report any machine that malfunctions twice for the same reason to the supervisor, who will take corrective action.
  • To optimize the slots operation, minimize machine downtime and report malfunctions to the Supervisor.
  • To have and maintain a thorough knowledge of machine instructions and codes.
  • To perform technical duties under supervision.
  • To attend to and assist customers in the event of a minor machine malfunction.
  • To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude.
  • To respond promptly to customer calls, assisting them in slots games queries.
  • To handle complaints in diplomatic and professional manner, and refer complicated and unsettled disputes to the Supervisor or Manager.
  • To actively promote the department through regular contact and communication with customers.
  • To report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Energetic and positive individual, showing dedication and initiative at the workplace.
  • Excellent command of Maltese, English and Italian or other foreign language.
  • ECDL
  • Ready to work on shift basis which includes nights and weekends.
  • Experience in gaming will be given priority, although training will be provided.

Physical Requirements:

  • Ability to stand for a long period of time
  • Resistance or have no allergies to any aerosols or chemicals applied to clean the machines.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

F&B Attendant

 

Issue Date: 20th May,2021

Closing Date: 30th June,2021

 

 

Job Description:

To attend to customer needs as appropriate, operating at very high standards, exceeding customer expectations.

Role and Responsibilities:

  • To ensure that the highest standards of waiting efficiency and customer service are observed in accordance with hygiene, the health and safety procedures and company policy.
  • To ensure that the service area is kept in a clean and tidy state.
  • To ensure that all service area equipment functions properly and effectively, that it is kept clean and appropriately used and to report any breakdowns or breakages directly they are discovered.
  • To observe the temperatures of the different cooling equipment and report any discrepancies in temperature immediately.
  • To assist and actively promote the Casino during promotional and public relations activities.
  • The standard of guest service must be always high and ensure that the general area is kept free of all clutter.
  • Ensure to maintain a pleasant, friendly and welcoming attitude always.
  • To carry out the day-to-day requisitioning of goods from the bar and the kitchen to ensure continuity of service.
  • Maintain an up-to-date working knowledge of the menu items and daily specials.
  • Deliver food orders from the kitchen to customers’ tables rapidly and accurately
  • Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
  • To serve management and on request staff, in the offices as required and to be sure that the accompanying receipt is signed.
  • Collection of payment and provide appropriate change.
  • Responsible for counting the contents of cash register drawer at the end of each shift.
  • To hand in any (lost) property found within the casino premises to the manager.

To carry out any other compatible duties at the request of senior management

Person Specification (Skills; knowledge; experience; attitude):

  • Previous work experience in a similar role will be considered an asset.
  • Be able to work on own initiative and under minimum supervision.
  • Be able to work under pressure and a team player.
  • Adhere to all standard operating procedures.
  • Adhere to all health and safety procedures.
  • Adhere to fire safety regulations and evacuation procedures.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Game Presenter

 

Issue Date: 19th May,2021

Closing Date: 30th November,2021

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.

Role and Responsibilities:

  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To start each new game within but not exceeding the pre-set time interval appearing on the screen.
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • To explain the rules of the games to customers.
  • To call “no more bets” in good time, to make sure that the call is observed always and that no more bets are accepted, added, removed or changed once they have been given and accepted.
  • To keep up a proficient and clear commentary on all transactions carried out.
  • To ensure a high standard of security against all cheating.
  • To notify the supervisor immediately of any equipment malfunction.
  • To collaborate with the supervisor to improve the games and other related matters.
  • To keep the tables and their surroundings free of clutter.
  • To maintain the highest possible standard of customer relations and company reputation.
  • To give appropriate handover at the change of shift.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

Receptionist

 

Issue Date: 18th May,2021

Closing Date: 30th June,2021

 

 

Job Description:

The Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards. Following AML policies and procedures.

Role and Responsibilities:

  • Welcoming and registering guests
  • Carrying out the receptionist’s daily administration work, including incoming calls.
  • Compiling attendance report
  • Taking bookings for customer’s transport and the restaurant
  • Ensuring upkeep of the reception area
  • Ensuring that electronic equipment is in good working order and report any malfunctions
  • The Receptionist role is based on a shift basis which include Night shift and weekends, so flexibility is a must.
  • The role is based in either Portomaso or Oracle Casino, but applicants may be asked to shift between casinos if the need arises.

Person Specification (Skills; knowledge; experience; attitude):

  • The chosen applicant will be expected to possess excellent customer service skills,
  • Good knowledge of Microsoft applications.
  • He/She will need to have excellent command of English, additional Maltese and Italian speaking will be considered an asset;
  • Be a team player;
  • A flexible approach to work;
  • Candidate with qualification in front office operation and or previous work experience in a similar role will be given preference.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Gaming Dealer

 

Issue Date: 14th May,2021

Closing Date: 31st July,2021

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained.

 

Role and Responsibilities:

  • Ensure that the highest standards of efficient dealing, security and customer service are carried out in accordance with the procedures manual and the Gaming Act and that the rules of the games are observed
  • To check the cash chip float of the table before commencing gaming to verify that the correct float is present
  • To check the deck(s) of cards before commencing gaming, when cards are replaced and at the close of gaming to verify that all cards are present
  • To keep the table and its surroundings free of clutter the whole time
  • To place bets correctly and repeat clearly all customer bets
  • To ensure that all monies and bets are visibly counted and announced in accordance with company procedure
  • To ensure that the payments are exact and made up in the correct denominations
  • Refer all disputes and any misunderstandings to the table inspector
  • To ensure good security against all cheating
  • To ensure the inspector and / the pit boss are kept informed as required
  • At shift change or break inform the incoming dealer of all relevant details pertaining to the customers and their form of play
  • Be in a position to provide players with a brief explanation regarding the game in hand
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • At close of the game to ensure that no value chips or monies have been forgotten in the chipping machine, the float cover, in the drop box sleeve or anywhere on the table
  • At close of the game to confirm the remaining cash chip float and assist with the tip and cash count according to the roster

 

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset, but not necessary as training will be provided

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Kitchen Steward

Job Description:

This position requires an individual with a proven track record as Kitchen Porter, performing daily cleaning duties and strictly abiding to HACCP regulations.

 

Role and Responsibilities:

  • Performing daily cleaning duties, as per cleaning schedules and / or as assigned by the supervisor on duty
  • Minimizing costs through breakages, loss and excessive use of chemicals
  • Ensuring cleanliness of all facilities and equipment in accordance with HACCP standards
  • Maintaining and storing all kitchen equipment
  • Operating any machinery, as instructed by supervisor on duty
  • Assisting in any ad hoc duties, as directed by the supervisor on duty

 

Person Specification (Skills; knowledge; experience; attitude):

  • Have previous work experience in a similar role
  • Be able to work on own initiative and under minimum supervision
  • Be a team player
  • Be able to work under pressure
  • Have a valid food licence
  • Adhere to all standard operating procedures
  • Adhere to all health and safety procedures
  • Adhere to fire safety regulations and evacuation procedures

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Slots Supervisor

 

Issue Date: 16th May,2021

Closing Date: 31st July,2021

 

 

Job Description:

Supervise and coordinate activities of Slots department workers to provide service to customers. Handle and settle complaints of players. Verify and payoff jackpots. Reset Slots machines after payoffs. Make repairs or adjustments to Slots machines or recommend removal of Slots machines for repair. Report hazards and enforce safety rules.

 

Role and Responsibilities:

  • Manage, direct, co-ordinate and supervise all slots personnel when carrying out their daily tasks.
  • Provide a slots roster that gives efficient cover with both senior and other staff and to compile the annual leave schedules in accordance with daily requirements.
  • * Prepares shift reports.
  • Ensure the general security of the floor and to report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.
  • Ensure that personnel belonging to outside contractors abide by the rules regarding security, insurance and maintenance.
  • At the Slot Manager’s request to conduct appraisals of the slots junior staff.
  • Assist with the on-the-job training of trainee personnel regarding the conforming to minimum standards, procedures and Company policy.
  • Ensure that slots personnel maintain a pleasant, friendly and welcoming attitude at all times.
  • Ensure that any actions of any employee likely to bring the company into disrepute are referred to senior management.
  • During slots meetings identify any problems to have them either removed or resolved.
  • Enforce the procedures and the rules of the department and company policy.
  • Have and maintain a thorough knowledge of machine instructions, codes and pay tables.
  • Ensure the security and safety of the equipment by ensuring the correct use of all the slot machines and related equipment.
  • Ensure that all equipment functions correctly and efficiently and to report any machine that malfunctions twice for the same reason to the Casino Manager.
  • Minimize slot machine downtime and where necessary to take remedial action and conduct minor technical repairs.
  • Assist the Slots Director when alterations and modifications have to be carried out.
  • Actively promote the department through regular contact and communication with customers.
  • Authorizes jackpots according to approved policies and completes required forms if necessary.
  • Reset Slots machines after payoffs.
  • Perform minor repairs or make adjustments to Slots machines, resolving problems such as machine tilts and other malfunctions.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Answer customers’ questions about gaming machine functions and payouts.
  • Attach “out of order” signs to malfunctioning machines, and notify technicians when machines need to be repaired.
  • Enforce safety rules, and report or remove safety hazards.
  • Responsible for maintaining a strict level of confidentiality.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Performs other duties as required.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Knowledge in Maltese, English and any other language preferably Italian.
  • Minimum of 4 O’Levels.
  • Microsoft Office or ECDL
  • Applicants with experience in this role will be given priority.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or