Online Studio Pitboss

Issue Date: 11th November ,2020

Closing Date: 31st January,2021

 

 

Job Description:

The candidate selected for this position, will be responsible to ensure that studio dealers’ performance is up to the expected standards.

Role and Responsibilities:

  • Provide Administrative support through compiling reports and monitoring table results;
  • Handling cancellation of games and learning procedures to solve technical errors, if faults escalate then the Technical team should be contacted.
  • Dealing with personnel issues, such as handling minor misconduct.
  • Assisting the Online Studio Executives when new dealers are on Tables
  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To ensure that an effective rotation is always compiled to include an adequate number of personnel available to supervise the daily operation.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.
  • Oversee the day to day operation and making sure that the team delivers good performance.

Person Specification (Skills; knowledge; experience; attitude):

  • At least 1-year experience as a studio dealer;
  • Excellent knowledge of gaming procedures;
  • Able to use MS excel & word;
  • Highly organized;
  • Proficient in written and spoken English;
  • Be a good team worker and can lead by example;
  • Can multitask and work under pressure.
  • Good interpersonal skills and possess a flexible attitude towards work.

You Will Benefit From :

  • 3-weeks industry leading training to become a Game Presenter.
  • Attractive Salary Package.
  • Monthly Performance and Loyalty Bonuses.
  • Privilege Discount Card to be used in many establishments across the island.
  • Regular team building activities and events.
  • Individual development and career progression opportunities.
  • Discounts on Gym Memberships.
  • Workshops related to Make-Up, Game Presentation and Communication.
  • Basic health insurance.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

 

HR & Payroll Executive

 

Issue Date: 14th October,2020

Closing Date: 15th December,2020

 

 

 

Job Description:

The HR & Payroll Officer will be carrying out a range of HR activities.  The work will include recruitment, selection and induction, training and reporting.  This varied and interesting position will entail working closely with all levels of the organization on day-to-day work and long-term projects.

Role and Responsibilities:

  • respond to inquiries regarding staff policies and procedures;
  • ensure continuous update of job descriptions for all positions;
  • establish a recruiting and interviewing program, advising managers on candidate selection – this will include liaising with agencies, recruiters and temporary staffing agencies when required;
  • conduct and analyze exit interviews;
  • guide and advise managers on how to address employment situations appropriately;
  • liaise with the management team to coordinate the induction process for new employees and taking the lead to support new employees in their first month;
  • establish a good relationship with all members of staff to ensure that they are motivated to work to the maximum of their capabilities;
  • manage paper work related to employment, ensuring compliance on all aspects with respect legal requirements;
  • submit employee information to JobsPlus and ensure that employee records are kept up to date and in line with employment and data protection regulations
  • assist HR administrators with the preparation of work permit/visa applications (new applications & renewals) and liaising with Identify Malta as required;
  • handle recruitment and termination processes for managerial staff and preparation of salary payrolls, reports and accounting journals;
  • review wages payroll reports prepared by payroll officer prior to issuing of payments;
  • prepare monthly HR reports, yearly health scheme renewal and FSS end of year submission;
  • update staff portal and employee Facebook page;
  • perform other duties which may be assigned from time to time

 

Person Specification (Skills; knowledge; experience; attitude):

  • excellent oral and written communication skills in both English and Maltese;
  • strong negotiation & interpersonal skills;
  • strong management skills;
  • excellent knowledge of the Maltese Employment Laws and Regulations and experience in liaising with Maltese entities;
  • a minimum 2 years’ experience in a similar dynamic role;
  • detail oriented and works with a high degree of accuracy;
  • highly organized and flexible;
  • ability to multitask and meet changing deadlines;
  • must be self-directed and able to complete projects with limited supervision;
  • maintains confidentiality;
  • must be approachable by employees;

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: corporate@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Game Presenter

 

Issue Date: 1st October,2020

Closing Date: 31st December,2020

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.

Role and Responsibilities:

  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To start each new game within but not exceeding the pre-set time interval appearing on the screen.
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • To explain the rules of the games to customers.
  • To call “no more bets” in good time, to make sure that the call is observed always and that no more bets are accepted, added, removed or changed once they have been given and accepted.
  • To keep up a proficient and clear commentary on all transactions carried out.
  • To ensure a high standard of security against all cheating.
  • To notify the supervisor immediately of any equipment malfunction.
  • To collaborate with the supervisor to improve the games and other related matters.
  • To keep the tables and their surroundings free of clutter.
  • To maintain the highest possible standard of customer relations and company reputation.
  • To give appropriate handover at the change of shift.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Poker Dealer

 

Issue Date: 26th September,2020

Closing Date: 31st October,2020

 

 

Job Description:

Maintaining a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience.

  • Handle and deal a deck of cards without compromise.
  • Handle cash, chips and transactions smoothly, accurately and with integrity.
  • Deal and conducting the game in accordance with departmental procedures and respecting MGA regulations, enforcing respective rules.
  • Maintaining the pace and productivity of the game with minimal disturbance or error.

 

Role and Responsibilities:

  • Maintain the control of the table.
  • Be aware of players sitting on the wrong seat or table and keep spectators away.
  • Be sure to issue warnings to players who use offensive language, become abusive to others, or break rules of etiquette. Repeat offenses will require you to alert the floor.
  • Dealing to all tournament players, including those absent from the table.
  • Proper shuffle procedures MUST be followed.
  • Dealer must move the button before starting the shimmy shuffle. Ask the players to post Blinds and ante (where needed).
  • Kill the hand of an absent player as soon as the last card is dealt. This means that before any betting begins for that round, the absent player has NO option to contest the hand. Therefore, their cards will be mucked.
  • Starting the action with the proper bet for each round clock wise.
  • Deal the flop turn and river in the proper sequence.
  • Always burn a card before flop, turn and river.
  • Leave burn cards, mucked cards and stub decks separate.
  • Announcing, out loud, all bets and raises.
  • Count all the bets and raises unless players going in all in (count just in case a player in his turn ask the amount).
  • Announce when a player goes all-in and ask the player to move the chips in front of them.
  • Calling any string bets and/or, string raises.
  • Announce the number of active players before dealing each round.
  • Announcing the player is eliminated (Seat open).
  • Never stall, or slow down the speed of a deal, waiting for the clock.
  • Know when to call for the floor. (don’t take any decision without calling the floor).
  • Do not let players touch the chips in the pot.
  • Remind players to protect their own hands, and Act in Turn.
  • Dealer cannot count the pot in no limit games.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication, multitasking and decision-making skills.
  • Able to work on own initiative and in a team.
  • Knowledge of gaming rules and poker games.
  • A dedicated and flexible attitude towards work.
  • Be honest and reliable.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Gaming Dealer

 

Issue Date: 26th September,2020

Closing Date: 31st October,2020

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained.

 

Role and Responsibilities:

  • Ensure that the highest standards of efficient dealing, security and customer service are carried out in accordance with the procedures manual and the Gaming Act and that the rules of the games are observed
  • To check the cash chip float of the table before commencing gaming to verify that the correct float is present
  • To check the deck(s) of cards before commencing gaming, when cards are replaced and at the close of gaming to verify that all cards are present
  • To keep the table and its surroundings free of clutter the whole time
  • To place bets correctly and repeat clearly all customer bets
  • To ensure that all monies and bets are visibly counted and announced in accordance with company procedure
  • To ensure that the payments are exact and made up in the correct denominations
  • Refer all disputes and any misunderstandings to the table inspector
  • To ensure good security against all cheating
  • To ensure the inspector and / the pit boss are kept informed as required
  • At shift change or break inform the incoming dealer of all relevant details pertaining to the customers and their form of play
  • Be in a position to provide players with a brief explanation regarding the game in hand
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • At close of the game to ensure that no value chips or monies have been forgotten in the chipping machine, the float cover, in the drop box sleeve or anywhere on the table
  • At close of the game to confirm the remaining cash chip float and assist with the tip and cash count according to the roster

 

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset, but not necessary as training will be provided

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Slots Supervisor

 

Issue Date: 26th September,2020

Closing Date: 31st October,2020

 

 

Job Description:

Supervise and coordinate activities of Slots department workers to provide service to customers. Handle and settle complaints of players. Verify and payoff jackpots. Reset Slots machines after payoffs. Make repairs or adjustments to Slots machines or recommend removal of Slots machines for repair. Report hazards and enforce safety rules.

 

Role and Responsibilities:

  • Manage, direct, co-ordinate and supervise all slots personnel when carrying out their daily tasks.
  • Provide a slots roster that gives efficient cover with both senior and other staff and to compile the annual leave schedules in accordance with daily requirements.
  • * Prepares shift reports.
  • Ensure the general security of the floor and to report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.
  • Ensure that personnel belonging to outside contractors abide by the rules regarding security, insurance and maintenance.
  • At the Slot Manager’s request to conduct appraisals of the slots junior staff.
  • Assist with the on-the-job training of trainee personnel regarding the conforming to minimum standards, procedures and Company policy.
  • Ensure that slots personnel maintain a pleasant, friendly and welcoming attitude at all times.
  • Ensure that any actions of any employee likely to bring the company into disrepute are referred to senior management.
  • During slots meetings identify any problems to have them either removed or resolved.
  • Enforce the procedures and the rules of the department and company policy.
  • Have and maintain a thorough knowledge of machine instructions, codes and pay tables.
  • Ensure the security and safety of the equipment by ensuring the correct use of all the slot machines and related equipment.
  • Ensure that all equipment functions correctly and efficiently and to report any machine that malfunctions twice for the same reason to the Casino Manager.
  • Minimize slot machine downtime and where necessary to take remedial action and conduct minor technical repairs.
  • Assist the Slots Director when alterations and modifications have to be carried out.
  • Actively promote the department through regular contact and communication with customers.
  • Authorizes jackpots according to approved policies and completes required forms if necessary.
  • Reset Slots machines after payoffs.
  • Perform minor repairs or make adjustments to Slots machines, resolving problems such as machine tilts and other malfunctions.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Answer customers’ questions about gaming machine functions and payouts.
  • Attach “out of order” signs to malfunctioning machines, and notify technicians when machines need to be repaired.
  • Enforce safety rules, and report or remove safety hazards.
  • Responsible for maintaining a strict level of confidentiality.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Performs other duties as required.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Knowledge in Maltese, English and any other language preferably Italian.
  • Minimum of 4 O’Levels.
  • Microsoft Office or ECDL
  • Applicants with experience in this role will be given priority.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Slots Attendant

 

Issue Date: 25th September,2020

Closing Date: 31st October,2020

 

 

Job Description:

To ensure the highest standards of efficiency, security and customer satisfaction by running the slots floor in accordance with the procedures and policies of the Company and the Gaming Act.

 

Role and Responsibilities:

  • To maintain order, ensure the security and safety of machines and equipment and report any suspicious or dangerous situations to the manager.
  • To report any machine that malfunctions twice for the same reason to the supervisor, who will take corrective action.
  • To optimize the slots operation, minimize machine downtime and report malfunctions to the Supervisor.
  • To have and maintain a thorough knowledge of machine instructions and codes.
  • To perform technical duties under supervision.
  • To attend to and assist customers in the event of a minor machine malfunction.
  • To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude.
  • To respond promptly to customer calls, assisting them in slots games queries.
  • To handle complaints in diplomatic and professional manner, and refer complicated and unsettled disputes to the Supervisor or Manager.
  • To actively promote the department through regular contact and communication with customers.
  • To report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Energetic and positive individual, showing dedication and initiative at the workplace.
  • Excellent command of Maltese, English and Italian or other foreign language.
  • ECDL
  • Ready to work on shift basis which includes nights and weekends.
  • Experience in gaming will be given priority, although training will be provided.

Physical Requirements:

  • Ability to stand for a long period of time
  • Resistance or have no allergies to any aerosols or chemicals applied to clean the machines.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Live Gaming Dealers

 

Issue Date: 24th September,2020

Closing Date: 31st October,2020

 

 

We are looking for smart and highly motivated individuals to join our team as Live Gaming Dealers. This role requires energetic and positive individuals, who enjoy working in a dynamic environment. The selected candidate must be a dedicated and flexible approach to work, with an excellent command of the English Language. Fluency in other languages is considered favourably. A minimum 2 years of previous experience in a similar role is required.