Cashier

 

Issue Date: 08th May 2022

Closing Date: 27th September,2022

 

Job Description:

To provide the highest standard of cash desk service by strictly adhering to cash desk manual procedures, Company polices and relevant sections of the Malta Gaming Authority Act.

Role and Responsibilities:

  • To be knowledgeable of the cash desk manual procedures.
  • To provide an efficient and friendly service to all customers.
  • To ensure that the supervisor and management are kept informed of customers’ cash desk transactions and that all information is relevant and updated.
  • To immediately inform the supervisor of an undesirable customer or any potentially dangerous situation.
  • To take care of and update basic customer records and other relevant documentation.
  • To ensure that an adequate float composition is maintained by asking for timely replenishments.
  • To immediately inform the supervisor of any defective equipment.
  • To ensure that the cash desk and the cash handling areas are kept tidy and free of clutter.
  • To ensure that all transaction forms including both forms completed for internal use and those completed for banking purposes are completed correctly.
  • To observe and record all final cash count transactions in an efficient and security conscious manner.
  • To maintain a friendly, pleasant attitude and create a welcoming atmosphere to all Customers.

Person Specification (Skills; knowledge; experience; attitude):

  • Exceptional Communicational skills.
  • Highly organized and a flexible approach to work.
  • Previous work experience.
  • Able to work independently and as part of a team.
  • Good knowledge of Ms. Excel.
  • Good knowledge of gaming.
  • Good knowledge of compliance procedures.
  • He/She will need to have excellent command of English, additional Maltese and Italian speaking will be considered an asset;

.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Online Studio Pitboss

Issue Date: 27th April,2021

Closing Date: 27th October,2022

 

 

Job Description:

The candidate selected for this position, will be responsible to ensure that studio dealers’ performance is up to the expected standards.

Role and Responsibilities:

  • Provide Administrative support through compiling reports and monitoring table results;
  • Handling cancellation of games and learning procedures to solve technical errors, if faults escalate then the Technical team should be contacted.
  • Dealing with personnel issues, such as handling minor misconduct.
  • Assisting the Online Studio Executives when new dealers are on Tables
  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To ensure that an effective rotation is always compiled to include an adequate number of personnel available to supervise the daily operation.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.
  • Oversee the day to day operation and making sure that the team delivers good performance.

Person Specification (Skills; knowledge; experience; attitude):

  • At least 1-year experience as a studio dealer;
  • Excellent knowledge of gaming procedures;
  • Able to use MS excel & word;
  • Highly organized;
  • Proficient in written and spoken English;
  • Be a good team worker and can lead by example;
  • Can multitask and work under pressure.
  • Good interpersonal skills and possess a flexible attitude towards work.

You Will Benefit From :

  • 3-weeks industry leading training to become a Game Presenter.
  • Attractive Salary Package.
  • Monthly Performance and Loyalty Bonuses.
  • Privilege Discount Card to be used in many establishments across the island.
  • Regular team building activities and events.
  • Individual development and career progression opportunities.
  • Discounts on Gym Memberships.
  • Workshops related to Make-Up, Game Presentation and Communication.
  • Basic health insurance.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

 

 

Dealer

 

Issue Date: 1 February,2022

Closing Date: 31 July,2022

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained.

 

Role and Responsibilities:

  • Ensure that the highest standards of efficient dealing, security and customer service are carried out in accordance with the procedures manual and the Gaming Act and that the rules of the games are observed
  • To check the cash chip float of the table before commencing gaming to verify that the correct float is present
  • To check the deck(s) of cards before commencing gaming, when cards are replaced and at the close of gaming to verify that all cards are present
  • To keep the table and its surroundings free of clutter the whole time
  • To place bets correctly and repeat clearly all customer bets
  • To ensure that all monies and bets are visibly counted and announced in accordance with company procedure
  • To ensure that the payments are exact and made up in the correct denominations
  • Refer all disputes and any misunderstandings to the table inspector
  • To ensure good security against all cheating
  • To ensure the inspector and / the pit boss are kept informed as required
  • At shift change or break inform the incoming dealer of all relevant details pertaining to the customers and their form of play
  • Be in a position to provide players with a brief explanation regarding the game in hand
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • At close of the game to ensure that no value chips or monies have been forgotten in the chipping machine, the float cover, in the drop box sleeve or anywhere on the table
  • At close of the game to confirm the remaining cash chip float and assist with the tip and cash count according to the roster

 

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset, but not necessary as training will be provided

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Kitchen Porter

 

Issue Date: 05th August,2021

Closing Date: 27th June,2022

 

 

Job details: Tumas Gaming operates the Casino Division within the Tumas Group. Since its humble origins in 1998, the Qawra Oracle Casino has expanded to include Portomaso Casino, which opened in June 2006. It is the only multi-casino operator on the island, featuring a wide variety of live gaming tables and slot machines. Tumas Gaming employs over 300 employees.

 

Job Description: This position requires an individual with a proven track record as Kitchen Porter, performing daily cleaning duties and strictly abiding to HACCP regulations.

 

Role and Responsibilities:

  • Performing daily cleaning duties, as per cleaning schedules and / or as assigned by the supervisor on duty
  • Minimizing costs through breakages, loss and excessive use of chemicals
  • Ensuring cleanliness of all facilities and equipment in accordance with HACCP standards
  • Maintaining and storing all kitchen equipment
  • Operating any machinery, as instructed by supervisor on duty
  • Assisting in any ad hoc duties, as directed by the supervisor on duty

Person Specification (Skills; knowledge; experience; attitude):

  • Have previous work experience in a similar role
  • Be able to work on own initiative and under minimum supervision
  • Be a team player
  • Be able to work under pressure
  • Have a valid food licence
  • Adhere to all standard operating procedures
  • Adhere to all health and safety procedures
  • Adhere to fire safety regulations and evacuation procedures

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Online Game Presenter

 

Issue Date: 27th December,2021

Closing Date: 27th June,2022

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.

Role and Responsibilities:

  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To start each new game within but not exceeding the pre-set time interval appearing on the screen.
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • To explain the rules of the games to customers.
  • To call “no more bets” in good time, to make sure that the call is observed always and that no more bets are accepted, added, removed or changed once they have been given and accepted.
  • To keep up a proficient and clear commentary on all transactions carried out.
  • To ensure a high standard of security against all cheating.
  • To notify the supervisor immediately of any equipment malfunction.
  • To collaborate with the supervisor to improve the games and other related matters.
  • To keep the tables and their surroundings free of clutter.
  • To maintain the highest possible standard of customer relations and company reputation.
  • To give appropriate handover at the change of shift.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

Slots Attendant

 

Issue Date: 21th December,2021

Closing Date: 27th June,2022

 

 

Job Description:

To ensure the highest standards of efficiency, security and customer satisfaction by running the slots floor in accordance with the procedures and policies of the Company and the Gaming Act.

 

Role and Responsibilities:

  • To maintain order, ensure the security and safety of machines and equipment and report any suspicious or dangerous situations to the manager.
  • To report any machine that malfunctions twice for the same reason to the supervisor, who will take corrective action.
  • To optimize the slots operation, minimize machine downtime and report malfunctions to the Supervisor.
  • To have and maintain a thorough knowledge of machine instructions and codes.
  • To perform technical duties under supervision.
  • To attend to and assist customers in the event of a minor machine malfunction.
  • To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude.
  • To respond promptly to customer calls, assisting them in slots games queries.
  • To handle complaints in diplomatic and professional manner, and refer complicated and unsettled disputes to the Supervisor or Manager.
  • To actively promote the department through regular contact and communication with customers.
  • To report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Energetic and positive individual, showing dedication and initiative at the workplace.
  • Excellent command of Maltese, English and Italian or other foreign language.
  • ECDL
  • Ready to work on shift basis which includes nights and weekends.
  • Experience in gaming will be given priority, although training will be provided.

Physical Requirements:

  • Ability to stand for a long period of time
  • Resistance or have no allergies to any aerosols or chemicals applied to clean the machines.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

.Net Developer

 

Issue Date: 20th August,2021

Closing Date: 27th June,2022

 

Job Description:

As .NET developer you should be at least proficient either in using VB.NET or C#, or even better, both languages. You should be capable of handling many aspects of the application, including but not limited to performance, scalability, security, and testing.

Role and Responsibilities:

  • Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET
  • Prepare and maintain code for various .Net applications and resolve any defects in systems.
  • Prepare test-based applications for various .Net applications.
  • Enhance existing systems by analysing business objectives, preparing an action plan, and identifying areas for modification and improvement
  • Manage defect tracking system and resolve all issues and prepare update for systems.
  • Investigate and develop skills in new technologies.
  • Create technical specifications and test plans.
  • Monitor everyday activities of system and provide require support

Person Specification (Skills; knowledge; experience; attitude):

  • BS degree in Computer Science, Engineering, MIS, or equivalent with programming experience.
  • Previous Experience of design and/or development experience with .NET, C#, ASP.NET, Windows Forms and SQL Server in an n-tier architecture.
  • Background in object-oriented development techniques.
  • Database design and development (Microsoft SQL Server).
  • Experience with Web Services, WCF and Service Oriented Architecture a plus
  • Understanding of Software Development Life Cycle and Agile methodologies
  • Ability to speak and write fluently in English.
  • An overall positive attitude towards work.
  • Excellent customer service skills.
  • Dedicated approach to work.
  • Display initiative always.
  • Ability to both lead and be a team player.
  • Highly organized and IT proficient.
  • Keep up to date with related legislation.
  • Possess a flexible attitude towards work.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

 

Front Desk Assistant

 

Issue Date: 20th August,2021

Closing Date: 27th June,2022

 

 

Job Description:

The Front Desk Assistant will be supporting the Front Desk Team and the Compliance Team.

Role and Responsibilities:

  • To perform Identification and Verification on customer Profiles
  • To Scan and save Documents such as SOW/SOF/Supporting Documentation
  • To Upload Documents such as SOW/SOF/Supporting Documentation on KYCMATIC Customer Profile.
  • To double check Customer information on Marketing Reception Module
  • To double check Customer Information on KYCMATIC Module
  • To make sure that information on customer Profile, on KYCMATIC, reflects the data declared on KYC Form.
  • To amend/update data on customer’s profile in KYCMATIC according to the data on KYC Form.

Additional Tasks:

  • To Coordinate with the Front Desk Team in the filing of forms
  • To organize and send all hard copies relating to SOW/SOF and Supporting Documentation to the AML Team.
  • To keep the front desk tidy and presentable with all necessary Material (Forms, Pens, Paper etc.)

Person Specification (Skills; knowledge; experience; attitude):

  • Good Organizational Skills
  • Knowledge of MS Office (Word and Excel)
  • Customer Service Orientation
  • School Leaving Certificate
  • Qualifications: ‘O’ Level Standard

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Game Presenter

 

Issue Date: 19th August,2021

Closing Date: 27th September,2022

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.

Role and Responsibilities:

  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To start each new game within but not exceeding the pre-set time interval appearing on the screen.
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • To explain the rules of the games to customers.
  • To call “no more bets” in good time, to make sure that the call is observed always and that no more bets are accepted, added, removed or changed once they have been given and accepted.
  • To keep up a proficient and clear commentary on all transactions carried out.
  • To ensure a high standard of security against all cheating.
  • To notify the supervisor immediately of any equipment malfunction.
  • To collaborate with the supervisor to improve the games and other related matters.
  • To keep the tables and their surroundings free of clutter.
  • To maintain the highest possible standard of customer relations and company reputation.
  • To give appropriate handover at the change of shift.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

Security Officer

 

Issue Date: 14th August,2021

Closing Date: 27th June,2022

 

 

Job Description:

To control the casino security ensuring the integrity and protection of the Company assets and operations. They are responsible for the safety of all patrons and employees in and around the casino.

Role and Responsibilities:

  • To liaise with surveillance staff and all other casino departments, to ensure the overall security of the casino;
  • To identify and deny access to individuals who are minors (under the age of 18 or 25 years in case if Maltese National)
  • Registering guests when needed;
  • To enforce restricted access to non-public and secure areas (e.g. gaming pits, cash cage, count areas and all administrative areas) while on duty in the premises;
  • To provide escorts on and off the gaming floor as required;
  • To ensure the safe and direct delivery of drop boxes to count areas;
  • To monitor movement and security of cash and convertible cash assets;
  • To observe suspicious movements of individuals or groups and report to duty manager;
  • To ensure no person uses any electrical, mechanical, telecommunications or other devices to affect the outcome of a casino game;
  • To complete a Casino Occurrence Report for:
    • any irregularities in security procedures;
    • any suspicious or criminal activities;
    • suspicious persons;
    • Any other unusual incidents.
  • To assume responsibility for handling lost and found object (not including cash or cash equivalent);
  • To inspect all waste before removal from casino areas;
  • To conduct checks on staff belongings, where and when required;
  • To assist in medical emergencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Good command of English (written and spoken), knowledge of Maltese and Italian will be considered an asset ;
  • Be smart and disciplined;
  • Must be a good team player;
  • Be willing to work night shifts and weekends;
  • Experience as a security officer or in a similar post would be considered as an asset.
  • Driving Licence (Car)

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or