Security Officer

 

Issue Date: 14th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

To control the casino security ensuring the integrity and protection of the Company assets and operations. They are responsible for the safety of all patrons and employees in and around the casino.

Role and Responsibilities:

  • To liaise with surveillance staff and all other casino departments, to ensure the overall security of the casino;
  • To identify and deny access to individuals who are minors (under the age of 18 or 25 years in case if Maltese National)
  • Registering guests when needed;
  • To enforce restricted access to non-public and secure areas (e.g. gaming pits, cash cage, count areas and all administrative areas) while on duty in the premises;
  • To provide escorts on and off the gaming floor as required;
  • To ensure the safe and direct delivery of drop boxes to count areas;
  • To monitor movement and security of cash and convertible cash assets;
  • To observe suspicious movements of individuals or groups and report to duty manager;
  • To ensure no person uses any electrical, mechanical, telecommunications or other devices to affect the outcome of a casino game;
  • To complete a Casino Occurrence Report for:
    • any irregularities in security procedures;
    • any suspicious or criminal activities;
    • suspicious persons;
    • Any other unusual incidents.
  • To assume responsibility for handling lost and found object (not including cash or cash equivalent);
  • To inspect all waste before removal from casino areas;
  • To conduct checks on staff belongings, where and when required;
  • To assist in medical emergencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Good command of English (written and spoken), knowledge of Maltese and Italian will be considered an asset ;
  • Be smart and disciplined;
  • Must be a good team player;
  • Be willing to work night shifts and weekends;
  • Experience as a security officer or in a similar post would be considered as an asset.
  • Driving Licence (Car)

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Receptionist

 

Issue Date: 08th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

The Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Role and Responsibilities:

  • Welcoming and registering guests
  • Carrying out the receptionist’s daily administration work, including incoming calls.
  • Compiling attendance report
  • Taking bookings for customer’s transport and the restaurant
  • Ensuring upkeep of the reception area
  • Ensuring that electronic equipment is in good working order and report any malfunctions
  • The Receptionist role is based on a shift basis which include Night shift and weekends, so flexibility is a must.
  • The role is based in either Portomaso or Oracle Casino, but applicants may be asked to shift between casinos if the need arises.

Person Specification (Skills; knowledge; experience; attitude):

  • The chosen applicant will be expected to possess excellent customer service skills,
  • Good knowledge of Microsoft applications.
  • He/She will need to have excellent command of English, additional Maltese and Italian speaking will be considered an asset;
  • Be a team player;
  • A flexible approach to work;
  • Candidate with qualification in front office operation and or previous work experience in a similar role will be given preference.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Chef De Partie

 

Issue Date: 08th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

The Chef de Partie is responsible for the proper efficiency and profitable functioning of the kitchen-section assigned to them. They supervise the work of the Commis Chefs as well as Kitchen Porters, and are therefore required to be familiar with all policies and procedures of the department, namely F&B standards and principles.

Role and Responsibilities:

  • To Work closely with the Head Chef on the implementation of food control procedures.
  • Ensure that food supplies conform to the company quality standards.
  • Ensure that all perishable items are in perfect condition, taking preventive action against loss whenever necessary.
  • To solve any issues in your section and report to Head Chef in charge.
  • Always provide customers with full explanations about food products, namely allergens and special requirements.
  • Adhering to standard recipes, methods of preparation and presentation, as indicated by the chef.
  • Be familiar with the menu, namely with the ingredients, portion size and method of cooking of each item.
  • Constantly check prepared food for taste, temperature and visual appeal.
  • Prepare, in co-operation with the Head Chef, daily food requisition as per Casino policies, careful not to overstock and reporting any items in low quantity.
  • Ensure that section is notified of all function bookings and that all last-minute changes are acknowledged and catered for.
  • After completion of shift, organize the “handing over”.
  • Insist upon meticulous cleanliness and orderliness, and bring to the attention of the Sous Chef any situation where hygiene is below standard.
  • Regulate temperatures of ovens, grill and other cooking equipment.
  • Maintain a high level of personal hygiene.

Person Specification (Skills; knowledge; experience; attitude):

 

  • Ensure that all staff follows standard recipes, methods of preparation and presentation according to the set casino standard.
  • Make sure all production quantities are met, but closely watch over all materials used with a view of eliminating waste and spoilage.
  • To Lead and develop people in job training and cooking methods.
  • Attention to detail.
  • Good Communication skills.
  • Ability to work in a team.
  • Following HACCP to the letter.
  • Previous experience will be considered an asset but not necessary.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Accounts Clerk

 

Issue Date: 08th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

In this position you will assist the Finance Manager with the day to day accounting duties. Main duties will include accounts reconciliations, chasing of suppliers for invoices and payments. Posting of daily reports.

Role and Responsibilities:

  • Compiling of daily income audit reports.
  • Everyday transactions and matters relating to casinos, remote gaming and gaming parlors; like posting of invoices. Issuing purchase orders as required.
  • To assist in reconciliations and payment run.
  • Overseeing bank-related duties like credit card transactions entry, bank reconciliations and cash-flows.
  • Preparation of accounting journals.
  • Perform other duties which may be assigned from time to time.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Dedicated, having excellent communication skills.
  • Multitasking ability, coupled with flexible attitude towards work.
  • Good decision-making skills, reliable and honest.
  • Able to work on own initiative and in a team environment.
  • Qualification in accounts AAT Diploma or equivalent qualification in ACCA.
  • Previous work experience is considered an asset.
  • Team player skills.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: cvella@tumasgm.com and cmagro@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Shop Attendant

 

Issue Date: 1st April,2021

Closing Date: 31st May,2021

 

 

Job Description:

To ensure the highest standards of efficiency, security and customer satisfaction by running the shops in accordance with the procedures and policies of the Company and the Malta Gaming Authority.

Role and Responsibilities:

  • To cash tickets and pay clients accordingly.
  • To assist customers with sports betting.
  • To handle cash and produced daily ‘open’ and ‘closing’ reports.
  • To deliver the best standard of customer care by providing a secure and efficient service, whilst ensuring that all processes are in line with local gaming legislation.
  • To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude.
  • To serve coffee and tea to clients and attend to their needs.
  • To report any undesirable players or potentially dangerous situations to the Management.
  • To always adhere to company security and locking procedures.
  • To maintain order, ensure the security and safety of machines and equipment and to report any suspicious and dangerous conditions to the manager.
  • To optimise the slots operation and minimise machine downtime by reporting malfunctions to the supervisor.
  • To have good knowledge of machine instructions and codes.
  • To assist customers in the event of a minor machine malfunction.
  • To respond promptly to customer calls, assisting them in gaming queries.
  • To handle complaints in a diplomatic and professional manner and refer complicated and unsettled disputes to the Supervisor or Manager.
  • To maintain the shop clean and free of clutter.
  • To actively promote the department through regular contact and communication with customers.

Person Specification (Skills; knowledge; experience; attitude):

  • Good communication skills
  • Multitasking Ability
  • Good decision-making skills
  • Ability to work in a team
  • Knowledge of IT
  • Previous work experience
  • A flexible attitude towards work
  • Be reliable and truthful
  • Fluent in both Maltese and English Language

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: hr@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

F&B Attendant

 

Issue Date: 1st April,2021

Closing Date: 31st May,2021

 

 

Job Description:

To attend to customer needs as appropriate, operating at very high standards, exceeding customer expectations.

Role and Responsibilities:

  • To ensure that the highest standards of waiting efficiency and customer service are observed in accordance with hygiene, the health and safety procedures and company policy.
  • To ensure that the service area is kept in a clean and tidy state.
  • To ensure that all service area equipment functions properly and effectively, that it is kept clean and appropriately used and to report any breakdowns or breakages directly they are discovered.
  • To observe the temperatures of the different cooling equipment and report any discrepancies in temperature immediately.
  • To assist and actively promote the Casino during promotional and public relations activities.
  • The standard of guest service must be always high and ensure that the general area is kept free of all clutter.
  • Ensure to maintain a pleasant, friendly and welcoming attitude always.
  • To carry out the day-to-day requisitioning of goods from the bar and the kitchen to ensure continuity of service.
  • Maintain an up-to-date working knowledge of the menu items and daily specials.
  • Deliver food orders from the kitchen to customers’ tables rapidly and accurately
  • Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
  • To serve management and on request staff, in the offices as required and to be sure that the accompanying receipt is signed.
  • Collection of payment and provide appropriate change.
  • Responsible for counting the contents of cash register drawer at the end of each shift.
  • To hand in any (lost) property found within the casino premises to the manager.

To carry out any other compatible duties at the request of senior management

Person Specification (Skills; knowledge; experience; attitude):

  • Previous work experience in a similar role will be considered an asset.
  • Be able to work on own initiative and under minimum supervision.
  • Be able to work under pressure and a team player.
  • Adhere to all standard operating procedures.
  • Adhere to all health and safety procedures.
  • Adhere to fire safety regulations and evacuation procedures.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Slots Attendant

 

Issue Date: 25th March,2021

Closing Date: 31st May,2021

 

 

Job Description:

To ensure the highest standards of efficiency, security and customer satisfaction by running the slots floor in accordance with the procedures and policies of the Company and the Gaming Act.

 

Role and Responsibilities:

  • To maintain order, ensure the security and safety of machines and equipment and report any suspicious or dangerous situations to the manager.
  • To report any machine that malfunctions twice for the same reason to the supervisor, who will take corrective action.
  • To optimize the slots operation, minimize machine downtime and report malfunctions to the Supervisor.
  • To have and maintain a thorough knowledge of machine instructions and codes.
  • To perform technical duties under supervision.
  • To attend to and assist customers in the event of a minor machine malfunction.
  • To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude.
  • To respond promptly to customer calls, assisting them in slots games queries.
  • To handle complaints in diplomatic and professional manner, and refer complicated and unsettled disputes to the Supervisor or Manager.
  • To actively promote the department through regular contact and communication with customers.
  • To report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Energetic and positive individual, showing dedication and initiative at the workplace.
  • Excellent command of Maltese, English and Italian or other foreign language.
  • ECDL
  • Ready to work on shift basis which includes nights and weekends.
  • Experience in gaming will be given priority, although training will be provided.

Physical Requirements:

  • Ability to stand for a long period of time
  • Resistance or have no allergies to any aerosols or chemicals applied to clean the machines.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Gaming Dealer

 

Issue Date: 14th March,2021

Closing Date: 31st May,2021

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained.

 

Role and Responsibilities:

  • Ensure that the highest standards of efficient dealing, security and customer service are carried out in accordance with the procedures manual and the Gaming Act and that the rules of the games are observed
  • To check the cash chip float of the table before commencing gaming to verify that the correct float is present
  • To check the deck(s) of cards before commencing gaming, when cards are replaced and at the close of gaming to verify that all cards are present
  • To keep the table and its surroundings free of clutter the whole time
  • To place bets correctly and repeat clearly all customer bets
  • To ensure that all monies and bets are visibly counted and announced in accordance with company procedure
  • To ensure that the payments are exact and made up in the correct denominations
  • Refer all disputes and any misunderstandings to the table inspector
  • To ensure good security against all cheating
  • To ensure the inspector and / the pit boss are kept informed as required
  • At shift change or break inform the incoming dealer of all relevant details pertaining to the customers and their form of play
  • Be in a position to provide players with a brief explanation regarding the game in hand
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • At close of the game to ensure that no value chips or monies have been forgotten in the chipping machine, the float cover, in the drop box sleeve or anywhere on the table
  • At close of the game to confirm the remaining cash chip float and assist with the tip and cash count according to the roster

 

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset, but not necessary as training will be provided

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Poker Dealer

 

Issue Date: 13th March,2021

Closing Date: 31st May,2021

 

 

Job Description:

Maintaining a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience.

  • Handle and deal a deck of cards without compromise.
  • Handle cash, chips and transactions smoothly, accurately and with integrity.
  • Deal and conducting the game in accordance with departmental procedures and respecting MGA regulations, enforcing respective rules.
  • Maintaining the pace and productivity of the game with minimal disturbance or error.

 

Role and Responsibilities:

  • Maintain the control of the table.
  • Be aware of players sitting on the wrong seat or table and keep spectators away.
  • Be sure to issue warnings to players who use offensive language, become abusive to others, or break rules of etiquette. Repeat offenses will require you to alert the floor.
  • Dealing to all tournament players, including those absent from the table.
  • Proper shuffle procedures MUST be followed.
  • Dealer must move the button before starting the shimmy shuffle. Ask the players to post Blinds and ante (where needed).
  • Kill the hand of an absent player as soon as the last card is dealt. This means that before any betting begins for that round, the absent player has NO option to contest the hand. Therefore, their cards will be mucked.
  • Starting the action with the proper bet for each round clock wise.
  • Deal the flop turn and river in the proper sequence.
  • Always burn a card before flop, turn and river.
  • Leave burn cards, mucked cards and stub decks separate.
  • Announcing, out loud, all bets and raises.
  • Count all the bets and raises unless players going in all in (count just in case a player in his turn ask the amount).
  • Announce when a player goes all-in and ask the player to move the chips in front of them.
  • Calling any string bets and/or, string raises.
  • Announce the number of active players before dealing each round.
  • Announcing the player is eliminated (Seat open).
  • Never stall, or slow down the speed of a deal, waiting for the clock.
  • Know when to call for the floor. (don’t take any decision without calling the floor).
  • Do not let players touch the chips in the pot.
  • Remind players to protect their own hands, and Act in Turn.
  • Dealer cannot count the pot in no limit games.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication, multitasking and decision-making skills.
  • Able to work on own initiative and in a team.
  • Knowledge of gaming rules and poker games.
  • A dedicated and flexible attitude towards work.
  • Be honest and reliable.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Game Presenter

 

Issue Date: 09th February,2021

Closing Date: 30th June,2021

 

 

Job Description:

Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.

Role and Responsibilities:

  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To start each new game within but not exceeding the pre-set time interval appearing on the screen.
  • To create a pleasant, friendly and welcoming atmosphere when greeting new players. This must be reflected in the tone of voice, facial expression, posture and attitude.
  • To explain the rules of the games to customers.
  • To call “no more bets” in good time, to make sure that the call is observed always and that no more bets are accepted, added, removed or changed once they have been given and accepted.
  • To keep up a proficient and clear commentary on all transactions carried out.
  • To ensure a high standard of security against all cheating.
  • To notify the supervisor immediately of any equipment malfunction.
  • To collaborate with the supervisor to improve the games and other related matters.
  • To keep the tables and their surroundings free of clutter.
  • To maintain the highest possible standard of customer relations and company reputation.
  • To give appropriate handover at the change of shift.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Excellent communication skills;
  • Smart appearance;
  • Excellent command of English;
  • Basic IT knowledge;
  • Be a team player;
  • A flexible approach to work;
  • Previous experience in a similar job and gaming knowledge will be considered an asset.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy