Security Officer

 

Issue Date: 14th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

To control the casino security ensuring the integrity and protection of the Company assets and operations. They are responsible for the safety of all patrons and employees in and around the casino.

Role and Responsibilities:

  • To liaise with surveillance staff and all other casino departments, to ensure the overall security of the casino;
  • To identify and deny access to individuals who are minors (under the age of 18 or 25 years in case if Maltese National)
  • Registering guests when needed;
  • To enforce restricted access to non-public and secure areas (e.g. gaming pits, cash cage, count areas and all administrative areas) while on duty in the premises;
  • To provide escorts on and off the gaming floor as required;
  • To ensure the safe and direct delivery of drop boxes to count areas;
  • To monitor movement and security of cash and convertible cash assets;
  • To observe suspicious movements of individuals or groups and report to duty manager;
  • To ensure no person uses any electrical, mechanical, telecommunications or other devices to affect the outcome of a casino game;
  • To complete a Casino Occurrence Report for:
    • any irregularities in security procedures;
    • any suspicious or criminal activities;
    • suspicious persons;
    • Any other unusual incidents.
  • To assume responsibility for handling lost and found object (not including cash or cash equivalent);
  • To inspect all waste before removal from casino areas;
  • To conduct checks on staff belongings, where and when required;
  • To assist in medical emergencies.

Person Specification (Skills; knowledge; experience; attitude):

  • Good command of English (written and spoken), knowledge of Maltese and Italian will be considered an asset ;
  • Be smart and disciplined;
  • Must be a good team player;
  • Be willing to work night shifts and weekends;
  • Experience as a security officer or in a similar post would be considered as an asset.
  • Driving Licence (Car)

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Receptionist

 

Issue Date: 08th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

The Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Role and Responsibilities:

  • Welcoming and registering guests
  • Carrying out the receptionist’s daily administration work, including incoming calls.
  • Compiling attendance report
  • Taking bookings for customer’s transport and the restaurant
  • Ensuring upkeep of the reception area
  • Ensuring that electronic equipment is in good working order and report any malfunctions
  • The Receptionist role is based on a shift basis which include Night shift and weekends, so flexibility is a must.
  • The role is based in either Portomaso or Oracle Casino, but applicants may be asked to shift between casinos if the need arises.

Person Specification (Skills; knowledge; experience; attitude):

  • The chosen applicant will be expected to possess excellent customer service skills,
  • Good knowledge of Microsoft applications.
  • He/She will need to have excellent command of English, additional Maltese and Italian speaking will be considered an asset;
  • Be a team player;
  • A flexible approach to work;
  • Candidate with qualification in front office operation and or previous work experience in a similar role will be given preference.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Chef De Partie

 

Issue Date: 08th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

The Chef de Partie is responsible for the proper efficiency and profitable functioning of the kitchen-section assigned to them. They supervise the work of the Commis Chefs as well as Kitchen Porters, and are therefore required to be familiar with all policies and procedures of the department, namely F&B standards and principles.

Role and Responsibilities:

  • To Work closely with the Head Chef on the implementation of food control procedures.
  • Ensure that food supplies conform to the company quality standards.
  • Ensure that all perishable items are in perfect condition, taking preventive action against loss whenever necessary.
  • To solve any issues in your section and report to Head Chef in charge.
  • Always provide customers with full explanations about food products, namely allergens and special requirements.
  • Adhering to standard recipes, methods of preparation and presentation, as indicated by the chef.
  • Be familiar with the menu, namely with the ingredients, portion size and method of cooking of each item.
  • Constantly check prepared food for taste, temperature and visual appeal.
  • Prepare, in co-operation with the Head Chef, daily food requisition as per Casino policies, careful not to overstock and reporting any items in low quantity.
  • Ensure that section is notified of all function bookings and that all last-minute changes are acknowledged and catered for.
  • After completion of shift, organize the “handing over”.
  • Insist upon meticulous cleanliness and orderliness, and bring to the attention of the Sous Chef any situation where hygiene is below standard.
  • Regulate temperatures of ovens, grill and other cooking equipment.
  • Maintain a high level of personal hygiene.

Person Specification (Skills; knowledge; experience; attitude):

 

  • Ensure that all staff follows standard recipes, methods of preparation and presentation according to the set casino standard.
  • Make sure all production quantities are met, but closely watch over all materials used with a view of eliminating waste and spoilage.
  • To Lead and develop people in job training and cooking methods.
  • Attention to detail.
  • Good Communication skills.
  • Ability to work in a team.
  • Following HACCP to the letter.
  • Previous experience will be considered an asset but not necessary.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Accounts Clerk

 

Issue Date: 08th April,2021

Closing Date: 31st May,2021

 

 

Job Description:

In this position you will assist the Finance Manager with the day to day accounting duties. Main duties will include accounts reconciliations, chasing of suppliers for invoices and payments. Posting of daily reports.

Role and Responsibilities:

  • Compiling of daily income audit reports.
  • Everyday transactions and matters relating to casinos, remote gaming and gaming parlors; like posting of invoices. Issuing purchase orders as required.
  • To assist in reconciliations and payment run.
  • Overseeing bank-related duties like credit card transactions entry, bank reconciliations and cash-flows.
  • Preparation of accounting journals.
  • Perform other duties which may be assigned from time to time.

 

Person Specification (Skills; knowledge; experience; attitude):

  • Dedicated, having excellent communication skills.
  • Multitasking ability, coupled with flexible attitude towards work.
  • Good decision-making skills, reliable and honest.
  • Able to work on own initiative and in a team environment.
  • Qualification in accounts AAT Diploma or equivalent qualification in ACCA.
  • Previous work experience is considered an asset.
  • Team player skills.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: cvella@tumasgm.com and cmagro@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Shop Attendant

 

Issue Date: 1st April,2021

Closing Date: 31st May,2021

 

 

Job Description:

To ensure the highest standards of efficiency, security and customer satisfaction by running the shops in accordance with the procedures and policies of the Company and the Malta Gaming Authority.

Role and Responsibilities:

  • To cash tickets and pay clients accordingly.
  • To assist customers with sports betting.
  • To handle cash and produced daily ‘open’ and ‘closing’ reports.
  • To deliver the best standard of customer care by providing a secure and efficient service, whilst ensuring that all processes are in line with local gaming legislation.
  • To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude.
  • To serve coffee and tea to clients and attend to their needs.
  • To report any undesirable players or potentially dangerous situations to the Management.
  • To always adhere to company security and locking procedures.
  • To maintain order, ensure the security and safety of machines and equipment and to report any suspicious and dangerous conditions to the manager.
  • To optimise the slots operation and minimise machine downtime by reporting malfunctions to the supervisor.
  • To have good knowledge of machine instructions and codes.
  • To assist customers in the event of a minor machine malfunction.
  • To respond promptly to customer calls, assisting them in gaming queries.
  • To handle complaints in a diplomatic and professional manner and refer complicated and unsettled disputes to the Supervisor or Manager.
  • To maintain the shop clean and free of clutter.
  • To actively promote the department through regular contact and communication with customers.

Person Specification (Skills; knowledge; experience; attitude):

  • Good communication skills
  • Multitasking Ability
  • Good decision-making skills
  • Ability to work in a team
  • Knowledge of IT
  • Previous work experience
  • A flexible attitude towards work
  • Be reliable and truthful
  • Fluent in both Maltese and English Language

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: hr@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

F&B Attendant

 

Issue Date: 1st April,2021

Closing Date: 31st May,2021

 

 

Job Description:

To attend to customer needs as appropriate, operating at very high standards, exceeding customer expectations.

Role and Responsibilities:

  • To ensure that the highest standards of waiting efficiency and customer service are observed in accordance with hygiene, the health and safety procedures and company policy.
  • To ensure that the service area is kept in a clean and tidy state.
  • To ensure that all service area equipment functions properly and effectively, that it is kept clean and appropriately used and to report any breakdowns or breakages directly they are discovered.
  • To observe the temperatures of the different cooling equipment and report any discrepancies in temperature immediately.
  • To assist and actively promote the Casino during promotional and public relations activities.
  • The standard of guest service must be always high and ensure that the general area is kept free of all clutter.
  • Ensure to maintain a pleasant, friendly and welcoming attitude always.
  • To carry out the day-to-day requisitioning of goods from the bar and the kitchen to ensure continuity of service.
  • Maintain an up-to-date working knowledge of the menu items and daily specials.
  • Deliver food orders from the kitchen to customers’ tables rapidly and accurately
  • Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
  • To serve management and on request staff, in the offices as required and to be sure that the accompanying receipt is signed.
  • Collection of payment and provide appropriate change.
  • Responsible for counting the contents of cash register drawer at the end of each shift.
  • To hand in any (lost) property found within the casino premises to the manager.

To carry out any other compatible duties at the request of senior management

Person Specification (Skills; knowledge; experience; attitude):

  • Previous work experience in a similar role will be considered an asset.
  • Be able to work on own initiative and under minimum supervision.
  • Be able to work under pressure and a team player.
  • Adhere to all standard operating procedures.
  • Adhere to all health and safety procedures.
  • Adhere to fire safety regulations and evacuation procedures.

 

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

 

Personal data submitted with your application will be processed in accordance with our Privacy Policy

or

Online Studio Pitboss

Issue Date: 06th February,2021

Closing Date: 30th June,2021

 

 

Job Description:

The candidate selected for this position, will be responsible to ensure that studio dealers’ performance is up to the expected standards.

Role and Responsibilities:

  • Provide Administrative support through compiling reports and monitoring table results;
  • Handling cancellation of games and learning procedures to solve technical errors, if faults escalate then the Technical team should be contacted.
  • Dealing with personnel issues, such as handling minor misconduct.
  • Assisting the Online Studio Executives when new dealers are on Tables
  • To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.
  • To ensure that an effective rotation is always compiled to include an adequate number of personnel available to supervise the daily operation.
  • To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies.
  • Oversee the day to day operation and making sure that the team delivers good performance.

Person Specification (Skills; knowledge; experience; attitude):

  • At least 1-year experience as a studio dealer;
  • Excellent knowledge of gaming procedures;
  • Able to use MS excel & word;
  • Highly organized;
  • Proficient in written and spoken English;
  • Be a good team worker and can lead by example;
  • Can multitask and work under pressure.
  • Good interpersonal skills and possess a flexible attitude towards work.

You Will Benefit From :

  • 3-weeks industry leading training to become a Game Presenter.
  • Attractive Salary Package.
  • Monthly Performance and Loyalty Bonuses.
  • Privilege Discount Card to be used in many establishments across the island.
  • Regular team building activities and events.
  • Individual development and career progression opportunities.
  • Discounts on Gym Memberships.
  • Workshops related to Make-Up, Game Presentation and Communication.
  • Basic health insurance.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy

 

 

IT Support Technician

Issue Date: 1st February,2021

Closing Date: 31st May,2021

 

Job Description:

To guarantee the protection of Company assets and the integrity of gaming operations by following internal procedures and Company policy, thus ensuring the highest standards of efficiency, security and customer services.

Role and Responsibilities:

  • Investigate and resolve software and hardware problems of computer users.
  • Configure and install workstations with the in-house software applications and peripherals for the users.
  • Understand, Configure, and troubleshoot in-house Software Applications.
  • Perform viral maintenance and clean-up on the in-house hardware.
  • Follow Company Policies and Procedures with respect to all essential duties and responsibilities.
  • Be able to document new and existing setups and upgrades.
  • Provide additional Support to IT Users within all departments of the company.
  • Responsible for running new cabling
  • Termination and testing of new cables
  • Installation and calibration of audio/visual equipment
  • Handle all IT technical related issues within Land based Casinos and Live Studios.
  • To monitor the delivery of Live Streams from the Live Casino or/and studio to the Encoding Servers.
  • To monitor live Streams on destination, i.e. Media Players in Web Browsers or Mobile Devices.

Person Specification (Skills; knowledge; experience; attitude):

  • Own transport necessary for this position
  • Required to be part of a 24/7 Roster
  • A diploma level education in Computer Science and/or equivalent.
  • Ability to work in a team.
  • A flexible attitude towards work.
  • Basic knowledge in Database Administrator (SQL & MySql) and Software Development (.net & php) will be considered an Asset.
  • Good knowledge of Video Software and Encoding Media (Hardware and Software) will be considered an Asset.

You Will Benefit From :

  • Attractive Salary Package.
  • Privilege Discount Card to be used in many establishments across the island.
  • Regular team building activities and events.
  • Individual development and career progression opportunities.
  • Discounts on Gym Memberships.
  • Basic health insurance.

How to Apply

Interested candidates are kindly requested to apply by sending their CV to: careers@tumasgm.com.

Personal data submitted with your application will be processed in accordance with our Privacy Policy