Customer Care Support Agent

Full Time
Portomaso Casino
Posted 12 hours ago

Job Description:

Ensuring that customer expectations are met and exceeded in the most effective and professional manner possible.


Role and Responsibilities:

  • To answer customer inquiries and requests about products and services.
  • To identify tasks that are critical to maintain customer satisfaction levels.
  • To identify trends by analyzing records of customer inquiries, service requests and complaints.
  • To gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • To process customer withdrawals according to company procedures.
  • To deal with customer document verifications, and performing anti-fraud checks
  • Monitoring fraud patterns in deposit behavior
  • Escalating, resolving and following up customer cases in a professional and efficient manner both for B2B and B2C customers.
  • Liaising with the technical department to solve problems and improve the system efficiency.
  • Keeping updated on the latest promotions to assist customers with on-going marketing campaigns.
  • Clarifying to the customers Company’s Terms and Conditions when it is needed.
  • Quality assurance of the games and issue hourly reports.
  • Any other duty as requested by superior.


Person Specification (Skills; knowledge; experience; attitude):

  • Computer literate, with demonstrated proficiency in typing and grammar.
  • A strong customer-oriented approach, including sharp telephone skills and etiquette and effective listening skills.
  • Ability to speak and write fluently in English and Italian.
  • Previous experience in the Gaming Industry (Casino) will be considered an asset
  • An overall positive attitude towards work.
  • Willingness to work over weekends and public holidays, on a shift basis.


How to Apply

Interested candidates are kindly requested to apply by sending their CV to:

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Job Features

Job CategoryPoker Dealer

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