Ensuring that customer expectations are met and exceeded in the most effective and professional manner possible.
Role and Responsibilities:To answer customer inquiries and requests about products and services. To identify tasks that are critical to maintain customer satisfaction levels. To identify trends by analyzing records of customer inquiries, service requests and complaints. To gather customer’s information and determine the issue by evaluating and analyzing the symptoms. To process customer withdrawals according to company procedures. To deal with customer document verifications, and performing anti-fraud checks Monitoring fraud patterns in deposit behavior Escalating, resolving and following up customer cases in a professional and efficient manner both for B2B and [...]
Assisting the Finance Manager with the day to day accounting duties.
Role and Responsibilities:Preparing and posting journals for monthly management accounts, including accruals and prepayments. Performing bank reconciliations and cash flows. Issuing invoices to clients and following up outstanding debtor balances. Monitoring worksheets with daily information provided by outlets, ensuring that they are being updated and reconciled. Following up issues with suppliers which are escalated from junior staff. Assets inventory record keeping and control. Preparing reports for government authorities such as VAT returns, MGA taxation, etc. Assisting Accounting Department personnel as needed. Other duties as assigned by the Management.
Person Specification (Skills; knowledge; experience; attitude):A level in accounts is [...]
To control the casino security ensuring the integrity and protection of the Company assets and operations. They are responsible for the safety of all patrons and employees in and around the casino.
Role and Responsibilities:To liaise with surveillance staff and all other casino departments, to ensure the overall security of the casino; To identify and deny access to individuals who are minors (under the age of 18 or 25 years in case if Maltese National) Registering guests when needed; To enforce restricted access to non-public and secure areas (e.g. gaming pits, cash cage, count areas and all administrative areas) while on duty in [...]
In this position you will assist the Finance Manager with the day to day accounting duties. Main duties will include supplier reconciliations, chasing of suppliers for invoices and payments.
Role and Responsibilities:Compiling of daily income audit reports. Preparation of workings for casino junket players. Perform bank reconciliations and cash-flows. To assist in creditor reconciliations and payment run. To assist in any other accounting duties as deemed necessary.
Person Specification (Skills; knowledge; experience; attitude):Dedicated, having excellent communication skills. Multitasking ability, coupled with flexible attitude towards work. Good decision-making skills, reliable and honest. Able to work on own initiative and in a team environment. Qualification in accounts (AAT or A level). Previous [...]
The Commis Chef assists the Sous-chef or the Head Chef in the efficiency and profitability functioning of the Kitchen-section assigned to them. They are familiar with all policies and procedures of the department, standards and principles, implements and maintains them.
Role and Responsibilities:To prepare and cook food to the defined standard. Wash and clean food preparation equipment, utensils and tools when required. To inform the Sous Chef of any wastage and to record this accordingly. To work and/or train in all sections of the kitchen. To always use the exact recipe and work within specific food costs. Wash, peel, chop, cut and cook food [...]
To provide the highest standard of cash desk service by strictly adhering to cash desk manual procedures, Company polices and relevant sections of the Malta Gaming Authority Act.
Role and Responsibilities:To be knowledgeable of the cash desk manual procedures. To provide an efficient and friendly service to all customers. To ensure that the supervisor and management are kept informed of customers’ cash desk transactions and that all information is relevant and updated. To immediately inform the supervisor of an undesirable customer or any potentially dangerous situation. To take care of and update basic customer records and other relevant documentation. To ensure that an adequate float [...]
The Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Role and Responsibilities:Welcoming and registering guests Carrying out the receptionist’s daily administration work, including incoming calls. Compiling attendance report Taking bookings for customer’s transport and the restaurant Ensuring upkeep of the reception area Ensuring that electronic equipment is in good working order and report any malfunctions The Receptionist role is based on a shift basis which include Night shift and weekends, so flexibility is a must. The role is based in either Portomaso or Oracle Casino, but applicants may be asked to shift [...]
Role and Responsibilities:Investigate and resolve software and hardware problems of computer users. Configure and install workstations with the in-house software applications and peripherals for the users. Understand, Configure, and troubleshoot in-house Software Applications. Perform viral maintenance and clean-up on the in-house hardware. Follow Company Policies and Procedures with respect to all essential duties and responsibilities. Be able to document new and existing setups and upgrades. Provide additional Support to IT Users within all departments of the company. Responsible for running new cabling Termination and testing of new cables Installation and calibration of audio/visual equipment Handle all IT technical related issues within Land based Casinos and Live Studios. To monitor the delivery [...]
To assist with day to day operations of the HR and Admin duties.
Role and Responsibilities:Employment and termination procedures (including contracts, change of status, work permits, IRD forms, Jobsplus applications (including NI & Tax number) Creating employee profile on database and updating it accordingly Maintain in good condition and regularly updated the employee files Update employee leave records and rosters on payroll system Ensure that overtime records are completed and authorised by the respective head of department and director Ensure that palm reader and T&A system procedures are adhered to by managers & staff Inputting Rosters/staffing management Liaise with the finance department to issue PO’s Other Administrative tasks
Managing the tables and games in a professional manner and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained. Achieving increasingly high standards of performance by collaborating with the gaming inspector and supervisor.
Role and Responsibilities:To guarantee that the highest standard of efficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed. To start each new game within but not exceeding the pre-set time interval appearing on the screen. To [...]
To ensure the highest standards of efficiency, security and customer satisfaction by running the shops in accordance with the procedures and policies of the Company and the Malta Gaming Authority.
Role and Responsibilities:To cash tickets and pay clients accordingly. To assist customers with sports betting. To handle cash and produced daily ‘open’ and ‘closing’ reports. To deliver the best standard of customer care by providing a secure and efficient service, whilst ensuring that all processes are in line with local gaming legislation. To create a pleasant, friendly and welcoming atmosphere when greeting customers by the tone of voice, facial expression and attitude. To serve coffee [...]
The Chef de Partie is responsible for the proper efficiency and profitable functioning of the kitchen-section assigned to them. They supervise the work of the Commis Chefs as well as Kitchen Porters, and are therefore required to be familiar with all policies and procedures of the department, namely F&B standards and principles.
Role and Responsibilities:To Work closely with the Sous Chef on the implementation of food control procedures. Ensure that food supplies conform to the company quality standards. Ensure that all perishable items are in perfect condition, taking preventive action against loss whenever necessary. To solve any issues in your section and report [...]
Maintaining a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience.Handle and deal a deck of cards without compromise. Handle cash, chips and transactions smoothly, accurately and with integrity. Deal and conducting the game in accordance with departmental procedures and respecting MGA regulations, enforcing respective rules. Maintaining the pace and productivity of the game with minimal disturbance or error.
Role and Responsibilities:Maintain the control of the table. Be aware of players sitting on the wrong seat or table and keep spectators away. Be sure to issue warnings to players who use offensive language, become abusive to others, or break rules of [...]
To attend to customer needs as appropriate, operating at very high standards, exceeding customer expectations.
Role and Responsibilities:To ensure that the highest standards of waiting efficiency and customer service are observed in accordance with hygiene, the health and safety procedures and company policy. To make sure that used crockery and dirty glasses are systematically removed from the public areas in the interest of hygiene. To ensure that the service area is kept in a clean and tidy state, that adequate facilities are present and available to carry out customer related service and the daily-allotted tasks. To ensure that all service area equipment functions [...]
FashionTv Gaming Group is coming to Portomaso Casino!
A new collaboration between both companies will see the opening of a new BetFashionVIP at Portomaso Casino serving as a lounge for VIP players while streamed online. We are looking for Casino dealers who will have the possibility to become also FashionTV Brand Ambassadors.
Role and Responsibilities:
Ensure that the highest standards of efficient dealing, security and customer service are carried out in accordance with the procedures manual and the Gaming Act and that the rules of the games are observed
To check the cash chip float of the table before commencing gaming to verify [...]
Level 1, Portomaso Business Tower
St Julians, Malta, SJT 4011